Managed IT Services Pricing

Count managed endpoints that need patching, security, and support: laptops, desktops, and any shared workstations. If tablets are business-critical and managed, include them. If a device never touches company data, call it out during discovery.

Use “server” for workloads that need administration and monitoring, whether onsite or hosted (for example, a Windows server, line-of-business server, or a cloud VM). If you are “serverless” with only SaaS, you can usually enter 0.

Enter the number of physical sites you operate. If you are fully remote, the page explicitly says to enter “0,” which is typical for remote-only models.

Most issues are handled remotely because it is faster and is the typical approach across the IT support market. On-site visits happen when physical access is required (hardware, cabling, network gear, device swaps), or when an in-person visit will shorten downtime. Many organizations also choose planned in-person check-ins weekly or monthly for physical checkpoint reviews, strategy coordination, and stakeholder alignment, even when day-to-day support stays remote.

Endpoint Detection & Response (EDR) adds monitoring and response capabilities beyond traditional antivirus. Many environments keep antivirus in place while adding EDR for stronger detection, investigation, and containment. Your exact stack depends on risk level and compliance needs.

It helps block common web-based threats and risky categories like malware delivery sites and phishing pages. This page calls out malware, phishing, spammy sites, and adware as examples.

Think “tools that help teams draft, summarize, automate, and reduce repetitive admin.” Whether licensing is included varies by provider and what your organization already owns, so treat it as a discussion item to confirm during discovery.

Reserved change hours are pre-approved hours set aside for proactive changes and small enhancements. Teams typically add them when they want predictable monthly momentum for improvements instead of waiting for a separate project approval.

It’s ongoing monitoring and support for a specific solution that matters to operations (a line-of-business platform, critical integration, reporting stack, or a key cloud app configuration). This page lets you estimate by number of apps.

The calculator inputs are simple counts and feature toggles, and it does not ask for names, emails, or confidential details. If you fill out the contact form on the page, the information you submit there is what is shared for follow-up.