Always-on Customer Service.
Chatbots & Voice Assistants.
Our Capabilities.
Voice Assistants.
Chatbots.
AI Supporting Human Agents.
Powering AI with Data.
Voice Assistants.
Customers can easily interact with brands using voice assistants like Alexa and Google Assistant wherever voice assistants are available.
Today’s customers are becoming increasingly mobile-first, time-constrained, have high expectations of their suppliers and can have a significant influence on brand reputations on social media and other platforms. Customer demands must therefore be satisfied by providing effective, always-on customer care via the channels they are actively using, which are increasingly digital. Voice assistants (digital assistants) are increasingly popular as a means of providing customer service and meeting the demand for omni-channel, always-on support.
Chatbots.
Chatbots automate client interactions across digital platforms such as website live chat, social network messaging, and voice assistants such as Alexa and Google Assistant.
The technology enables businesses to provide 24/7 customer service and deflect easier discussions that were previously handled by humans to software bots, allowing humans to address more complex demands more rapidly.
AI Supporting Human Agents.
Configure software bots to assist human agents by providing suggested responses based on frequently asked questions, underlying knowledge and access to data from throughout the organization.
This technology aids in improving the consistency and quality of those talks while also shortening their length and accompanying costs.
Powering AI with Data.
The most effective chatbots and voice assistants are those that have been fed external data in order to best service customer inquiries.
This could be in the form of CRM records, API access to other company data, or better comprehension of customer intent utilizing Natural Language Processing platforms like IBM Watson, Amazon Lex, or Google Dialogflow.
Thoughts & Insights.
How Non-Profit Health Services firms can use ChatGPT
As the world continues to grapple with the COVID-19 pandemic, health services non-profit firms have become more important than ever. These organizations provide essential care and support to individuals and communities, often with limited resources. In order to...
Data Services for Business Intelligence
How sure are you that your company is getting the most out of the data it generates? You may be losing out on possibilities to use Business Intelligence (BI) to enhance your business operations and lower your operational expenses if you aren't properly using the data...
Managed Software Technology Services
Need IT Support that delivers results? If the typical IT "break-fix" approach isn't working, there must be an alternative. At Reintivity, we think there is - one in which IT can provide value to the business while also being proactive in its approach to technology and...
World Class Web Presence
Invest in growing your online presence with Reintivity website development, maintenance and optimization services. Our web maintenance services include:
- Software Updates.
- Back ups.
- Online Analytics.
- Service Requests.
- Social Media Marketing.
- Malware scans.
- SEO Research & Analytics.
- Maintenance & Fixes.
- Security & Publishing.
- Managed Web Hosting.
Data Services for Business Intelligence
The Business Intelligence Practice at Reintivity is comprised of a seasoned and experienced group of consultants that specialize in helping you gain useful insights from your data and turning these discoveries into actions by starting and integrating business processes inside your organization.
Reintivity delivers end-to-end Microsoft SQL Data Platform solutions. Many of our Data & Analytics Management clients take advantage of the complete array of BI solutions.
LET'S GET STARTED.